Effective date: October 25, 2026
This Shipping Policy applies to purchases from us.esteemskinactives.com, operated by Imperial Atlantic LLC. US Store orders are fulfilled from our US inventory. Purchases made through our separate global website are subject to that seller’s shipping arrangements.
1. Shipping destinations
Available shipping destinations and services are determined by the delivery address entered at checkout. A country appearing in the country/currency selector does not guarantee shipping availability.
If no shipping service is offered for your address, contact us before ordering.
2. Shipping rates and taxes
Available shipping methods, charges, and applicable taxes are displayed at checkout before you pay. Any free-shipping offer will state its qualifying conditions separately.
The currency and final total shown at checkout govern your order.
3. Processing and shipment
We dispatch orders within 1–2 business days after receiving a properly completed order, unless a different dispatch period is clearly disclosed before purchase.
Business days are Monday through Friday, excluding US public holidays. Processing time is separate from transit time.
Orders are subject to payment verification and inventory availability. If these prevent timely dispatch, the delay and cancellation protections below apply.
We will notify you when your order ships and provide tracking information where available.
We will ship within the period stated when you order or, if no period is stated, within the period required by the FTC Mail, Internet, or Telephone Order Merchandise Rule, generally 30 days after receiving a properly completed order. This legal dispatch limit is not an advertised delivery estimate.
If we cannot ship on time, we will notify you by the applicable shipment deadline, explain the delay, and provide a revised shipment date where we have a reasonable basis for one. You may cancel the unshipped merchandise for a full refund.
We will obtain your agreement to a delay as required by law and automatically cancel and refund when the law requires us to do so. If a further delay occurs, we will provide a new notice and cancellation option.
For refunds required by the FTC shipment rule, we will issue the refund or instruct the payment provider to refund you within 7 working days after your right to the refund arises, using the applicable payment-method procedure.
Creating a shipping label alone does not mean your order has shipped.
4. Delivery estimates and tracking
Our usual delivery estimate is 3–7 days after dispatch.
The delivery estimate and service available for your address are shown at checkout; any more specific estimate there applies. Delivery dates are estimates unless expressly guaranteed.
Carrier delays, severe weather, holidays, and customs processing can affect arrival. We will help investigate a delayed shipment; a delay does not remove your statutory rights.
Track your shipment using the link in your shipping confirmation or our Track Your Order page.
5. Addresses and order changes
Please enter a complete, accurate shipping address, including any apartment or suite number.
Email us immediately if a correction or cancellation is needed. We will try to accommodate a request before shipment but cannot guarantee a change after processing begins.
Contact us about an undeliverable or returned package so we can review redelivery or refund options and any applicable charges before taking further payment. We do not impose charges or withhold legally required refunds without a lawful basis.
6. Orders delivered outside the United States
If we offer shipping to your destination, you are responsible for applicable import duties, import taxes, and customs or carrier clearance fees. We do not cover these charges on your behalf.
Any duties or taxes collected by us at checkout will be shown before payment. Charges not collected at checkout may be payable directly to the relevant authority or carrier.
Customs clearance may affect delivery times. Please check your destination’s import requirements before ordering. This section does not change any tax-collection obligations or consumer rights imposed by applicable law.
7. Missing, damaged, or incorrect shipments
Contact us.support@esteemskinactives.com promptly with your order number if a shipment is overdue, missing, damaged, or incorrect.
For a package marked delivered, check your delivery location and building reception, then contact us if it cannot be found. We will investigate and provide an appropriate resolution under our Return & Refund Policy and applicable law.
Photos of damage and packaging can help, where available. Keep the packaging until we advise you, unless unsafe.
A request to report promptly is not a cutoff for statutory rights. A carrier’s delivered status alone does not automatically resolve a claim or eliminate our legal responsibilities.
8. Returns and refunds
For return eligibility, instructions, costs, and refund information, see our Return & Refund Policy.
Do not return products to our business mailing address without instructions. These policies do not limit any nonwaivable consumer right.
9. Contact us
Imperial Atlantic LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702, USA
Email: us.support@esteemskinactives.com
Customer care: 10:00 AM–6:00 PM Eastern Time (Miami, Florida).
This is our business mailing address, not a designated shipping or returns facility. Please email us for assistance.